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1. Service Agreement

  • Diagnosis: A thorough diagnosis of the device will be conducted upon receipt. Our diagnostic fee per device is $45 any additional fees will be communicated to the customer.
  • Repair Estimate: A repair estimate will be communicated to the customer. This estimate may be subject to change based on unforeseen issues discovered during the repair process.
  • Customer Approval: Repairs will only proceed after the customer approves the repair estimate.
  • Data Backup: We strongly recommend customers back up their data before leaving their device for repair. We are not responsible for any data loss during the repair process.

2. Warranty & Returns

  • Parts Warranty: All parts replaced during the repair process will carry a [specify duration, e.g., 15days warranty against defects.
  • Labor Warranty: Labor for the initial repair is warranted for [specify duration, e.g., 30 days].
  • Returns: Returns for repairs deemed unrepairable will be subject to a diagnostic fee.
  • Warranty Exclusions:
    • Damage caused by accidents, misuse, water damage, or unauthorized modifications.
    • Cosmetic damage (scratches, dents).
    • Wear and tear.
    • Issues arising from software updates or third-party applications.

3. Customer Responsibilities

  • Accurate Information: Provide accurate and complete information about the device’s issues.
  • Device Condition: The device should be in a condition that allows for safe and effective repair.
  • Payment: Payment for repairs is due upon completion. We accept [list accepted payment methods].
  • Device Pickup: Devices must be picked up within [specify timeframe, e.g., 30 days] of repair completion. Storage fees may apply for devices not picked up within this timeframe.

4. Data Privacy

  • We respect your privacy and will not access or share any personal data stored on your device without your express consent.

5. Disclaimer

  • We are not affiliated with or endorsed by any phone manufacturer.
  • We are not responsible for any unforeseen issues that may arise during the repair process.
  • This policy may be subject to change without prior notice.

6. Governing Law

  • This policy shall be governed by and construed in accordance with the laws of the State of Florida.

7. Contact Information

Wireless World, 604 S Hunt Club Blvd, Apopka 32703